What do a toaster, holidays and injury management have in common?
Retailers and service providers are increasingly using a Net Promoter Score (NPS) to gauge their customer’s satisfaction with their product or service. But what is a NPS? What are its origins? And how relevant is it to the personal injury and disability management sector?
Dorothy Frost, Manager Research and Innovation at Work Health Group and Dr Dianne Sheppard, Senior Research Fellow at Monash University explore these questions and more in the recently released discussion paper: Net Promoter Score and the personal injury and disability management sector. Download your copy here.